WhatsApp users who have updated the app to the latest version (2.17.362) are reporting that the app is unable to locate their backup files.
The problem appears to be affecting users on both Android and iOS devices, and is preventing them from being able to restore their chats and messages.
WhatsApp has yet to issue a statement on the issue, but the company is reportedly aware of the problem and is working on a fix.
In the meantime, affected users …
